Kengon is a teppan style restaurant where the chefs cook in front of you on hot metal surfaces. Just like Benihana and Ron of Japan, the chefs put on the same show, where you are supposed to participate and pretend that you have never seen those moves before.
Anyways, my friends and I order our meals (seafood combination for me, and steak and shrimp for the other), and decide to order some sushi. We ordered uni, anago and toro (fatty tuna). Here is where the predicament happened and feel free to reply how you would react. The sushi list stated that Toro - Fatty Tuna was market price. I know how expensive it is, but did not really care. The sushi came, and the fatty tuna was well... not fatty. It looked (and tasted) exactly like regular tuna. Not even blue fin tuna... regular tuna.
We proceeded to ask the teppan chef.
Us: What is this fish?
Chef: Yes, it is tuna
Us: But we ordered Toro
Chef: Um... yes, it is toro. You should ask your waitress, she would know better...
We asked the waitress:
Us: We ordered toro
Waitress: Yes, this is toro
Us: It does not look like toro. Toro is supposed to be fatty right? At least a few streaks of white?
Waitress: Oh, toro comes in different colors and types. You just do not know toro.
Us: Hmmm...
Manager comes over.
Manager: We used to carry toro, but American people keep returning it because they did not like it. And we lost a lot of money, because toro is expensive. So now we serve this as toro.
Us: So this is not toro.
Manager: Well, there are many types of toro: chutoro, otoro...
Us: So what kind of toro is this?
Manager: Ummm...
Us: We want to order regular tuna, then can you show us the difference?
Manager: No no no. American people don't like regular toro.
Us: But we are not American. Why didn't you tell us that you did not have toro?
Manager: <Silence>
Us: Well how much is this piece of "toro"?
Manager: $7
So, we ate the "toro", and paid the $7... but, how would you react in this situation? Mind you, we were not angry when we had this conversation. We were more confused. So this was a very calm conversation.
Anyways, dinner was not very good. Everything was overly sweet: fried rice, scallops, calamari, etc. And the waitress, who pretty much ignored us in the beginning, began to pour tons of attention on me (since I was paying) towards the end of the meal, right before the check was presented.
Needless to say, I will not be returning. I wish I brought my camera with me...
Kegon Japanese Restaurant
569 Waukegan Rd
Northbrook, IL 60062
(847) 498-1109